Refund policy

RETURN & EXCHANGE POLICY

Every piece at Soleil Blanc is made to order, by hand, in Bali. We do not accept returns or exchanges for reasons of size, fit, color, or change of mind — please read the details below before ordering.

Before you order. Message us on Instagram or at soleilblancband@gmail.com with your height and measurements, and we'll help you choose the right size before your piece goes into production.

The only exception: manufacturing defects or wrong items. If your order arrives with a manufacturing defect, or you received the wrong item, contact us within 48 hours of receiving it, with photos. Approved cases are exchanged for the same item or store credit — we do not offer refunds.

To qualify, the item must be unworn, unwashed, with all original tags attached, and show no signs of use. If our team has reason to believe the item has been worn or used, we reserve the right to decline the exchange.

In Bali, if there's a manufacturing defect, you're welcome to bring the item to our store within 24 hours of receiving it, with your receipt and tags intact, instead of emailing photos.

Return shipping, where applicable, is the customer's responsibility.

Contact: soleilblancband@gmail.com